SUPPORT DESK

Direct communication channels

Inquiries answered within one business day by dedicated in-house specialists. Direct assistance on footwear sizing conversions and fabric specifications.

< 24h

response time

2 Hubs

Berlin & Tokyo

COMMUNICATION

Submit an inquiry

Provide order numbers, sizing questions, or wholesale requests for immediate routing to our support team.

OPERATIONAL METRICS

Support resolution and dispatch hubs

99.4%

resolution rate

14 Days

inspection window

Global

tracked dispatch